Shipping policy

 

Orders with standard shipping will be dispatched within two business days. Orders with expedited shipping will be dispatched the following business day. We do not ship out orders on weekends or holidays. Occasional delays in processing may occur due to a high volume of orders, especially during the holidays or sales.

In the USA and Canada USPS or Flat Export Canada are used for standard shipping. Expedited shipping is provided by FedEx. 

Worldwide shipping options vary by country. Shipping rates, duties and taxes, and tracking availability are shown at checkout.

International shipping

Where we ship
We ship from Los Angeles, California to most countries worldwide. If your country isn’t offered at checkout, email info@meddyteddy.com and we’ll let you know if we can help.

Rates and delivery times
Shipping rates and estimated delivery times are calculated at checkout for your address. The carrier and service offered depend on your country. Estimates are not guaranteed. Delivery can take longer because of customs, holidays, weather or carrier delays.

Processing time
Standard orders ship within two business days. We don’t ship on weekends or US holidays. Processing may take longer during holidays and sales.

Customs, duties and taxes
International orders may be charged import duties, VAT or other taxes by your country. These are set by your country’s rules. Depending on the shipping option, they’re either shown at checkout or collected by the carrier when your package arrives. They’re not included in our product price or shipping rate, and we don’t control them. Please check your local customs office if you have questions.

Tracking and insurance
All orders are shipped with insurance. You’ll get tracking details by email when your order ships. Some shipping services give less detailed tracking than others, and tracking may not update once the package leaves the US.

Address accuracy
Please check that your address and phone number are correct before you order. If a package is returned to us because of a wrong address or because it wasn’t collected, we’ll contact you. You may be asked to pay to ship it again.

Lost or damaged packages
If your order arrives damaged, please see our Return Policy. If tracking shows delivered but you haven’t received it, or it hasn’t arrived, email info@meddyteddy.com with your order number and we’ll look into it with the carrier.

International returns
Returns follow our Return Policy. You pay return shipping, and original shipping isn’t refundable unless the return is due to our error. Contact us before you send anything back.