FAQ
About Meddy Teddy
Is Meddy Teddy the original Meddy Teddy?
Yes. Our Meddy is the original. He has a unique patented internal frame that lets him move into many yoga poses, a design patent that protects his look, a trademark on the name “Meddy Teddy,” a copyright, and an invention patent for his flexible feet. We use these protections to have “fake” Meddy Teddys removed from the internet.
What size is Meddy Teddy?
Standing, Meddy Teddy is 17 in (37 cm) tall.
What is Meddy Teddy made of?
Brand new, super soft polyester plush.
Where and how is Meddy Teddy made?
Meddy Teddy is made in China. Every bear is hand sewn, stitched and assembled by our talented workers, and each one is trimmed by hand.
Is Meddy Teddy washable?
Yes. You can machine wash Meddy Teddy on a gentle cycle in cold water. For longevity, we recommend washing him by hand.
Is Meddy Teddy tested?
The safety of little ones is our highest priority. Each Meddy Teddy has been tested by a certified third-party facility to meet or exceed USA, Canadian and European safety requirements for newborn and children’s toys.
What is the right age for Meddy Teddy?
Meddy Teddy is designed to be loved by children of all ages and is tested for newborns and up.
Shipping and delivery
Where do you ship from?
We ship all orders from Los Angeles, California, USA.
How does shipping work?
- Standard orders are dispatched within two business days. Expedited orders are dispatched the next business day.
- We do not ship on weekends or USA holidays. Delays can happen during busy periods such as holidays and sales.
- In the USA and Canada, we use USPS or Flat Export Canada for standard shipping, and FedEx for expedited shipping.
- Worldwide, shipping options vary by country and are shown at checkout.
- All orders are shipped with insurance.
How much does shipping cost, and how long will it take?
Shipping rates and delivery times may vary by location, carrier and time of year, and can be longer during holidays and sales. Rates, duties and taxes are shown at checkout.
Will I have to pay customs and taxes?
International orders may be subject to customs and taxes. Each country has its own rules, so please check with your local customs office. Duties and taxes are shown at checkout.
Your order
How do I track my order?
When you place an order, you will get an order confirmation email. Once your order ships, you will get a shipping email with tracking information. You can also log in to your Meddy Teddy account to see your order history and tracking. If you don’t have an account, use the tracking link in your shipping email. Tracking is available with most shipping options.
How can I cancel my order?
If your order hasn’t shipped yet, email info@meddyteddy.com as soon as possible and we will cancel it. We can’t cancel orders that have already shipped.
How can I change my order?
To change your shipping address or shipping method, email info@meddyteddy.com as soon as possible.
Returns, exchanges and refunds
How do I return an item?
Email info@meddyteddy.com within 30 days of delivery with your order number. We will confirm the return address and send you instructions. Items must be unused, in the same condition you received them, and in their original packaging. Return shipping is paid by the customer and is not refundable, except when the return is because of our error. Please don’t send anything back before you hear from us.
Can I exchange an item?
We only replace items that are defective or damaged. Email info@meddyteddy.com with your order number to arrange it.
What if my item arrives damaged or is not what I ordered?
Email info@meddyteddy.com with your order number and a photo. We will refund the original shipping charges and the cost of return shipping, and we will replace or refund the item.
When will I get my refund?
After we receive and inspect your return, we will email you to say whether your refund is approved. If it is, we will refund your original payment method within 5 to 10 business days. Your bank or card company may need extra time to post it. See our Return Policy for full details.
Contact
If you have questions about any of our products, please get in touch. We are here to help!
Email: info@meddyteddy.com
Support hours: 9:00 AM to 6:00 PM PST, seven days a week.
Press inquiries: Email info@meddyteddy.com with your outlet, story idea, photo or video needs, and deadline.
Email newsletter: To unsubscribe, click “unsubscribe” at the bottom of any email from Meddy Teddy.