Refund policy

Returns
You can return an item within 30 days of delivery. To be eligible, the item must be unused, in the same condition that you received it, and in its original packaging. We also need a receipt or proof of purchase.

To start a return, email info@meddyteddy.com with your order number. We will confirm the return address and send you instructions. Please do not send anything back before you hear from us.

You are responsible for the cost of return shipping. Return shipping and the original shipping charges are not refundable, except when the return is because of our error (see below). If you are returning an item worth more than $75, please consider a trackable shipping service or shipping insurance, since we cannot guarantee that we will receive your return.

Items that are not in their original condition, or are damaged or missing parts for reasons not due to our error, may receive only a partial refund.

If we made an error
If your item arrives damaged or defective, or is not what you ordered, email info@meddyteddy.com with your order number and a photo. We will refund the original shipping charges and the cost of return shipping, and we will replace or refund the item.

Refunds
Once we receive and inspect your return, we will email you to let you know whether your refund is approved. If it is, we will process the refund within 5 to 10 business days to your original payment method. Your bank or card company may need extra time to post it. Refunds are for the amount you paid for the item, and sale items can be returned on the same terms. If the item was a gift, the refund goes to the original payment method of the person who bought it.

If you haven’t received your refund yet, first check your bank account, then contact your credit card company, then your bank, as it can take time for a refund to post. If you still haven’t received it, please contact us at info@meddyteddy.com.

Exchanges
We only replace items that are defective or damaged. To exchange an item for the same one, email info@meddyteddy.com with your order number.

Cancellations
If your order has not shipped yet, email us as soon as possible and we will cancel it. We cannot cancel orders that have already shipped.

Contact
Email: info@meddyteddy.com
Support hours: 9:00 AM to 6:00 PM PST, seven days a week.